Blue Mallee Policies
Shipping and Delivery Policy
We deliver products Australia wide using Australia Post. We charge flat rate amounts for shipping and delivery, this is specified with each product. Orders are dispatched within 2 business days. Shipping times are estimated at between 3-7 business days depending on your location within Australia.
At this time we do NOT accept international orders through our website, please contact us about a special order on +61 2 6288 4648 or sales@bluemallee.com.au
Pricing Policy
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 17 March 2010.
Customer Service Policy
Blue Mallee Outdoor Products is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange and agreeable alternative item, a backorder or a full refund.
Refund Policy
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don't perform as advertised.
Privacy Policy
Blue Mallee Outdoor Products is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our bimonthly newsletter and to personalise your shopping experience with us. Blue Mallee Outdoor Products uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Blue Mallee Outdoor Products only last while you're browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.
Whenever you use our web site, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record you IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
Security Policy
When purchasing from Blue Mallee Outdoor Products your financial details are passed through a secure sserver using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre sales@bluemallee.com.au
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